Privacy Policy

Effective Date: 23/05/2025

1. Introduction

Squad Studio (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us through our website, services, and Meta-integrated platforms (e.g., Facebook and Instagram, Momence).

2. Information We Collect

Personal Information

We collect the following types of personal data:

  • Contact Details: Name, email address, and phone number
  • Payment Information: Credit/debit card details (collected via secure third-party processors)
  • Meta Data: Information shared through Meta integrations, including Meta lead forms and interactions via Facebook or Instagram
  • User Preferences: Membership types, class attendance, and studio usage patterns

3. How We Collect Information

We collect your information through:

  • Our website forms and class bookings
  • Meta platforms (such as Facebook and Instagram lead forms)
  • Direct communication via email, phone, or in person
  • Secure payment gateways (e.g., Stripe, Square)

4. How We Use Your Information

Your data may be used for the following purposes:

  • To provide and manage class bookings and memberships
  • To send studio updates, promotions, or marketing materials
  • To process secure payments and issue receipts
  • To personalise your experience with us
  • To comply with legal and regulatory obligations

5. Disclosure of Information

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

  • Meta Platforms: For ad targeting, custom audiences, and lead management, in compliance with Meta’s Terms and Advertising Standards
  • Payment Processors: For secure transaction processing
  • Service Providers: For web hosting, email marketing, and customer service, under strict confidentiality agreements
  • Legal Authorities: When required by law or to protect our rights and users’ safety

6. Meta Compliance

As an advertiser on Meta platforms, we adhere to the following Meta policies:

Custom Audiences Policy: We only share hashed customer data for audience targeting and do not disclose raw personal information.

Data Handling Restrictions: We ensure all user data collected through Meta lead ads is stored securely, used for approved business purposes only, and deleted upon request.

Consent & Transparency: Users provide explicit consent before their email or phone is collected via Meta lead ads.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations. When no longer needed, data is securely destroyed or anonymised.

8. Your Rights

Under the Australian Privacy Act and relevant regulations, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Withdraw consent or unsubscribe from marketing
  • Request deletion of your information (subject to legal obligations)

To exercise these rights, contact us at:

Email: hello@squadlife.com.au

Phone: 0421 801 891

10. Third-Party Links

Our website may contain links to third-party sites (including Meta platforms). We are not responsible for the privacy practices of these sites. Please read their respective policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.